Dear GoPro Company,

I’m still loving my GoPro and each day I’m amazed at some of the videos I’ve been able to take with it as a skydiver. Anyhow, after using it for about ten months now, I had a bit of a rough landing the other day. And by rough, I mean I impacted the ground under parachute at about 50 mph in a steep dive while attempting a new swooping maneuver!

Anyhow, after initially landing on my feet/knees and leaving a 12 inch divot in the ground, I continued to fly forward another 20 feet where I landing on my head, removing the 3M mounting tape cleanly from the top of my helmet, breaking the mounting mechanism off the bottom of the clear case, and embedding the camera about 6 inches into the ground. I rolled through on my my neck and bounced another 20 feet where I touched down again and finally rolled to a stop.

Amazingly, my camera itself is still functioning perfectly (although, quite sadly, I had forgotten to turn it on for that jump). However, the mount on my helmet that was lost due to the 3M tape losing it’s grip (granted, due to a high speed impact with the ground!), was my last curved mount. Also, although the case itself is still intact, the clip that snaps into the mounting bracket was broken off completely and could not be found. Truthfully, I consider myself very lucky that I was not seriously injured.

My question to you is this: Is this the type of average “wear and tear” that might be covered under warranty for a camera that is designed for extreme sports? Whether covered by warranty or available for a moderate fee, please send me a replacement case and mount immediately, I plan on jumping this weekend, and after this experience, I’ll make sure I always have my GoPro turned on!

Jeromy Alexander

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